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Get answers to common questions, track your order, or reach our team directly — we're here for you.

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Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.

SUPPORT 24/7

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Have a question that isn't answered below? We typically respond within 4 hours.

MES AMIS CUSTOMER CARE

Contact Customer Support

Need assistance with your orders, account settings, crochet kits, or custom commissions? Our customer care team is here to provide you with a curated shopping experience.

Get in touch directly by emailing Mes Amis Toys Customer Support at info@mesamistoys.com.

  • Order Support: Reach out immediately regarding transaction details, shipping information, order errors, or potential shipping damage evaluation.
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  • Corporate Office Address:
    Mes Amis Toys
    4889 Kimbermount Ave
    Mississauga, ON, L5M 7R9
    Canada
  • Review our complete Privacy Policy and Terms of Service for deeper insight into our user services.
CONTACT & ASSISTANCE

Customer Support & Store Policies

What is the policy for Crochet Kits?

Our crochet kits include all materials and detailed instructions needed to complete your project. Returns are accepted within 30 days if the kit is unopened. Customers are responsible for return shipping costs.

Commissions, Classic Toys & Statues Policies

All commissions and classic toys are final sale. Please see product description or contact info@mesamistoys.com for turnaround times.

How do I report damages or purchase errors?

Please contact our customer service team within 48 hours of receiving your order with photos of any damage. We'll arrange a replacement or refund promptly.

Can I update my delivery address or cancel orders?

Address changes and cancellations can be made within 24 hours of placing your order. After this time, orders are processed and cannot be modified.

Where do you ship to?

Currently, we ship to the USA and Canada. Customers in Canada are responsible for duties.

How do I reach support?

Please email info@mesamistoys.com. We will respond within 24 hours.
SUPPORT 24/7

Returns & Policies

What is your return policy for Crochet Kits?

Our crochet kits include all materials and detailed instructions needed to complete your project. Returns are accepted within 30 days if the kit is unopened. Customers are responsible for return shipping costs.

Can I return Classic Toys, Statues, or Commissions?
FINAL SALE

Classic Toys, Statues, and custom Commissions are final sale and cannot be returned or exchanged.

What should I do if my order arrives damaged or incorrect?

Please contact our support team within 48 hours of delivery with photos of the damaged item or incorrect order. We'll arrange a replacement or refund.

How do I resolve an accidental or error purchase?
SUPPORT

Contact our support team immediately if you made an error during checkout. We'll do our best to modify or cancel your order before it ships.
FAQS

Product Care

Can I wash my crochet toy?
Our crochet toys are made with soft chenille yarn and stuffed with fiberfill, so they should not be submerged in water. For best results, gently spot clean with a damp cloth and allow the toy to air dry completely.
Can I put my toy in the washing machine?
We do not recommend machine washing. The agitation can damage the delicate chenille fibers, distort the shape, and affect the overall appearance of your toy.
Can I put my toy in the dryer?
No. Heat from the dryer can damage the yarn, alter the stuffing, and cause your toy to lose its shape. Always allow toys to air dry naturally.
What's the best way to clean my toy?
Use a clean, damp cloth to gently blot any dirt or stains. Avoid rubbing aggressively, as chenille yarn can be delicate. Let the toy air dry completely before displaying or playing with it again.
My toy looks a little flattened. How can I fluff it back up?
Gently reshape the toy with your hands and lightly fluff the fiberfill through the fabric. Allow it to rest in its desired shape for a few hours.
How do I care for my crochet statue?
Crochet statues should be displayed indoors in a dry environment. To remove dust, use a lint roller, soft brush, or microfiber cloth. Avoid water, excessive humidity, and direct sunlight.